FAQs
FAQs
Shopping online
How to place an order online
From the e-store menu, you can discover the new arrivals or choose a specific product category. You can refine your search by selecting colors, materials and models. After adding the products you are interested in to your shopping bag, you can check your selection, modify it and proceed directly with the purchase.
To complete your order, simply indicate the shipping address and the address for the delivery receipt and choose a payment method.
Information on products and sizes
The e-store offers a wide selection of products from the latest Re&x collections. The catalog is updated regularly with new arrivals. If you do not find the product you want to buy in the e-store, you can contact your nearest Re&x store using the "Store locator" function or discover other similar products. For more information on sizes you can consult the Size Guide that you will find on the product detail pages.
Payment options and taxes
We accept payments through major credit cards and other payment methods expressly indicated on this website. The amount of the Products, if not Pre-Order and / or Personalized, will be charged only after we have verified the details of your card , together with the sending of the relative confirmation email and their shipment, according to the payment method chosen by you.
The amount of any Pre-Order and / or Personalized Products will instead be charged in advance of their shipment, in any case only after that we will have verified the details of your card and at the same time as sending the Confirmation Email of the related order.
Rex1998.com uses the most advanced security systems to protect your payment data, to guarantee the absolute security of all transactions the charge will be in the same currency as the prices indicated at the time of payment.
The total amount of the order includes shipping costs where applicable, taxes and duties.
You will receive a payment receipt for orders placed on our site.
Order proposal
The purchase procedure will end by selecting the appropriate final order confirmation button, thus validating the order proposal made.
A copy of the same will be sent both to Re&x and to the e-mail address you provided in the purchase form.
Once the order proposal has been confirmed by you, its content can no longer be modified. Before confirming the order proposal, you must read and accept the General Conditions of Sale published on this website, saving them on your device or print them.
Please also fill in the mandatory field relating to the acceptance of the Privacy Policy. If you do not receive the e-mail of the order proposal within 24 hours from the moment you have completed the purchase, please contact us to verify that the order has been correctly received.
Order confirmation
The Order is confirmed only when Re&x sends the confirmation e-mail to the e-mail address indicated in the purchase form.
Re&x will send you a confirmation e-mail for each Product as soon as it is ready to be sent. The e-mails will contain a confirmation and an order summary relating to each Product ready to be shipped, such as: description and information about the product, including those relating to the total price of the order, taxes and any shipping costs.
Pickup in store
Orders placed online, personalized or not, can be collected directly in our store.
To choose this option, select "Collect in store" from the list proposed in the Menu. As soon as the goods are ready for collection, you will receive an email notification from print and present in the shop at the time of collection, together with the identity document.
From the moment of the email notification, the goods will remain available for collection for ten days. If after this time the withdrawal has not yet taken place, we will reserve the right to cancel the sale by giving due notice but we will use the right not to refund the amount already paid (only for custom orders).
Delivery time
Please note that Orders are generally delivered within 7 working days from the time the order confirmation email is sent from Re&x.
For Pre-Order Products and/or Custom Products not yet ready for shipment at the time of placing your Order, Re&x will deliver these Products by the last estimated delivery date, ie 3 (three) weeks from the sending of the relative confirmation e-mail for the Personalized Products, and 8 (eight) weeks from the sending of the relative confirmation email for Pre-order Products.
As soon as the package is shipped, you will receive a confirmation email with the tracking number of the DHL courier. We remind you that the courier delivers from Monday to Friday during office hours and requires a signature upon delivery.
For more detailed information, see the "Shipping" section.
Cancellation or modification of the order
Pursuant to our General Conditions of Sale, once submitted, an Order cannot be further modified or cancelled. In any case, if you need to cancel your purchase, please contact us as soon as possible to ask for detailed information.
If the order has already been shipped, please consider that you can still request a return by following the instructions in the "Returns" section.
No cancellations are possible for permanently customized products given the definitive nature of their customization, which we expressly carry out according to security reasons we cannot change the products of the order or the shipping address or the address for the delivery receipt. However, should you find any errors in the data provided, please contact our Customer Service.
How to make a Pre-Order
You have the possibility to pre-order a selection of articles before their commercial launch or their distribution and placing on the market. All the articles for which it is possible to make a pre-order are expressly indicated on this site, and reported here as "Pre-Order Products" or as "Pre-Order".
You can purchase these items and receive them by the estimated date specified on the Product description page within 8 (eight) weeks of sending the confirmation e-mail. Pre-order also contains products not in Pre-order, items will be shipped via multiple shipments as soon as they become available for shipment.
The amount relating to Pre-order Products will be debited in advance, at the time of sending of the relative confirmation email from Re&x, although said Products are not yet ready for shipment. The amount of any Products not in the Pre-order will instead be charged to their shipment and context.
At the time of sending the relevant confirmation email. For each shipment, you will receive an email that will contain the tracking number of the shipment that will allow you to track it on the courier's website.
How to place an order for customized products
You have the ability to customize a selection of products by adding removable or permanent customizations.
This way you will be able to proceed by choosing your item from a selection of products before finalizing your purchase. You can order Products with Personalization and receive them by the estimated delivery date specified in the description of the product page within 3 (three) weeks from the sending of the confirmation e-mail. The debit of the amount relating to the Personalized Products will take place in advance, at the time of sending the relative confirmation email by Re&x, although these Products are not yet ready for the amount of any non-personalized products will instead be charged upon their shipment and at the same time as the relative confirmation email is sent. courier web site. Returns are not possible for Orders of Personalized Products, since these Products are permanently modified and specifically lost tailored for our customers.
Need help?
You can contact our Customer Service by calling +39 3299468644 (from Monday to Saturday from 09:00 to 20:00 and on Sunday from 09:00 to 18:00, Central Europe time), by e-mail to address rex1998.business@gmail.com, through the appropriate section "contact us".
Shipping methods and costs
The shipping method is selected by the customer from the appropriate drop-down menu and the relative amount is displayed in the cart. Our courier cannot ship to post office boxes or post office addresses.
Track the shipment
A DHL tracking number will be assigned to each relevant shipment. You will receive this number by e-mail, along with the link to check the delivery date.
When the delivery takes place
Deliveries are made from Monday to Friday during office hours. Since the courier will require a signature, we recommend that you choose a shipping address where you or a trusted person will be available during the day to sign upon delivery of the order, DHL will leave a notice and a number to call.
If you need assistance rescheduling your delivery, please do not hesitate to call our Customer Service.
Places we ship to
Our e-store is available in Australia, Austria, Belgium, Canada, China, Denmark, United Arab Emirates, Finland, France, Germany, Japan, Greece, Hong Kong SAR, Ireland, Italy, Luxembourg, Monaco, Norway, New Zealand , Netherlands, Portugal, United Kingdom, Spain, United States, Sweden and Switzerland.
If you wish to ship your purchase to a location other than where it is located, you will need to change location from the site menu before placing your order.
Returns
Return conditions
If for any reason you are not satisfied with the products purchased on our site, you can return them free of charge within 14 days of delivery or collection. Before requesting a return, make sure that the items comply with our conditions of sale.
We inform you that the products purchased do not can be replaced and, therefore, if you wish to change the purchased item, you can make a return in the manner and terms described here and proceed with a new order.
The products must be returned in the same state in which they were delivered. We therefore ask you to make sure that the products are intact and complete, never used, worn or damaged in any way, and that they are returned in their original packaging, accompanied by all the labels with which they were received.
In the event that a product is equipped with a security tag, the return of the product will not be accepted if the original security tag has been removed, broken or tampered with.
Products with permanent personalization cannot be returned , considering that these products are permanently modified and specifically customized for our customers.If you have encountered a problem with the items ordered but do not wish to return, you can contact Customer Service.
We will be happy to find the best possible solution.
Return request
To make a return it is necessary:
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make the request by accessing the "Return" section of the site if you have already registered on our site. To access, simply enter your order number and the email address used to place the order;
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complete the online form with the required information, such as: details of the individual models, the exact quantity of items you wish to return and the reason for the return;
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apply on the package the adhesive label already contained in the package upon receipt and bearing the return address.
Furthermore, inside the order package you will find a paper return form containing all the information necessary to request its return and for shipping. Before proceeding with the return it is important to check that the return complies with the conditions indicated above and in the Conditions of sale.
Return shipping
To make a return it is necessary:
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make the request by accessing the "Return" section of the site if you have already registered on our site. To access, simply enter your order number and the email address used to place the order;
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complete the online form with the required information, such as: details of the individual models, the exact quantity of items you wish to return and the reason for the return;
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apply on the package the adhesive label already contained in the package upon receipt and bearing the return address;
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activate a collection request from DHL by sending an email to rex1998.business@gmail.com, specifying the address, telephone number and date chosen for the collection of the package, which will be confirmed by DHL (excluding weekends).
Following this procedure, DHL will collect the package at no additional cost. Otherwise, the return costs will be borne by you and we will not be responsible for any loss, damage or theft of the returned product. Once the return has been established, the amount of the returned goods will be credited to the same instrument used for the return. payment. The return takes about 7 days. Subsequently, you will receive an email confirming the refund. For any doubts or other information you can consult our General Conditions of Sale or contact our Client Service Re&x at the email address rex1998.business@gmail.com or by calling +39 3299468644.
Refund times
Once the package has been received, we will check the integrity of the items before accepting the return and authorizing the refund.
The verification takes about 7 days on average. The refund will be made directly to the credit card or in any case on the same payment circuit used for the purchase, in the same currency.We will send a confirmation e-mail as soon as we have authorized the refund.
The credit will pass to your account within approximately one or two billing cycles from the date of return based on the conditions of the instrument used.
More options
Request an appointment in the store (not aimed at a specific product)
Use this tool to request an appointment in Our shop. In this way, you can easily select your preferred date and time interval.
Request an appointment in the store (specific product)
While browsing our e-store, starting from any article of your interest, you can use this tool to request an appointment in our store.
This way you can easily select the date and time slot you prefer.
Find in store
While browsing our e-store, you can easily locate the article of your interest in our shop. This way you can easily select the date and time slot you prefer.
Last update: 18 January 2021